Privacy Policy

We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988.

Who are we?

We are Rain Air Corporation Pty Ltd (ABN: 89 606 034 863 / ACN: 606 034 863). This document sets out our commitment to privacy. We recommend you read this document carefully.

Our commitment to protect your privacy

This document (our Privacy Policy) explains how we use personal information including sensitive related information that we collect about you and what we do with it. The primary purpose of this Privacy Policy is to tell you what to expect when we collect personal information about you.

Our commitment in respect of personal information is to abide by the Australian Privacy Principles (APPs) and the link to the Privacy (Credit Reporting) Rules 2014 and any other relevant law.

Personal information

What we refer to as personal information we mean information that is reasonably apparent. We collect only the personal information as reasonably necessary to carry out our business activities in providing you with our products and services.

Why and how we collect your personal information

We collect your personal information for the purposes of: conducting or managing our relationship with you from time to time we may offer you other products and services, we may do this by mail or electronically (unless you tell us that you don’t want to receive electronic communications). We also give you the opportunity of opting out of receiving information from us or our related entities at any time. You can contact us on 1800 796 746.

How do we hold and protect your information?

We are committed to maintaining accuracy and keeping a summary of the personal information we hold and carry out for the purposes it has been collected, in compliance with any applicable legal or audit reporting requirements. We restrict access to personal information to those employees who require that information. Access to our premises is also restricted through appropriate measures.

We will take reasonable steps to destroy or de-identify personal information once the purpose for which it was collected has been met.

Do we disclose personal information to anyone?

We may disclose your personal information in relation to:

  • To attend to facilitating your enquiry requirements.
  • To associated businesses that may want to market products to you.
  • To facilitate payments you make on Ritello products or services.
  • To assist you with any enquiries, customer feedback, awards and benefits.
  • To comply with our legal obligations in accordance with theAnti-Money Laundering & Counter-Terrorism Financing Act 2006(Cth); or
  • To companies or organisations that have an interest in your financial well-being or business.
  • To organisations that provide products or services or maintain records as marketed by us.

Using government identifiers

If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than required by law. We will never use a government identifier as our own identifier of you.

Sensitive information

We collect sensitive information about you with your consent. Sensitive information is a type of personal information that includes information relating to your racial or ethnic origin, political opinions, membership of a political association or trade union, religious or philosophical beliefs, membership of a professional or trade association, sexual preferences, criminal record, and health or genetic information.

How safe and secure is your personal information that we hold?

We understand the importance of keeping your personal information secure at all times. Your personal information is protected in ways that prevent unauthorised access, modification or disclosure. If we no longer need the personal information, it is de-identified or destroyed.

What happens if you want to complain?

We will always strive to act in conformity with the Privacy Act, the Privacy Principle and any other relevant law. If you have a complaint about the way we have handled your personal information or would like to make a general enquiry, please contact us on 1800 796 746 or by email at customerserv@librex.com.

Changes to this Privacy Policy

We are continuously reviewing all our activities and attempt to keep up to date with relevant Legislation and the Australian Privacy Principles. As a consequence, we may amend this Privacy Policy from time to time to comply with new laws in cases of positive changes (enhancements) to our Privacy Policy or to make it more accessible to you and any changes we may provide notice from time to time. We will post any changes to this Policy on our website.

Privacy Policy enquiries, please call us on 1800 796 746.

Further information

You may request access to information about the way we manage your personal information by contacting us.