Frequently asked questions

It is recommended that you get your HEPA Neutralizer inspected at a Ritello® Service Center after 18 months of use. However, the HEPA should be replaced after three years of usage to ensure optimum performance by your Ritello®.

You may fill the water up to the indicated maximum fill mark.

Your Ritello® is as precious to us as it is to you. Help preserve it by using the Ritello® brand supplies only.

Please contact our Customer Service Department at customerserv@librex.com to receive a downloadable copy.

The Ritello® is suitable for liquid pickup. Kindly, refer to the Ritello® Instructional Manual to learn more.

To activate your Ritello’s Air wash timer, press and hold your finger on the “ON” button for 6 seconds until the first line of triangle blinks. Once the first line of triangles are blinking, wait another 6 seconds and the Ritello® will turn on by itself for 30 minutes.

When the “clean separator icon” blinks on the Display Screen, remove the separator and clean it using the tiny brush (wash & brush with cool water). If necessary, use a wrench to loosen the nut of the separator. Kindly, review your instructional manual carefully.

To delete the “clean separator” signal hold the minus (-) button for 6 seconds or until the signal disappears.

The Ritello Serial Number of the R2 Series, is positioned at the backside of the Main Unit.

The PowerBrush Serial Number, is printed on the Specification Label located on the Bottom Cover of the PowerBrush.

Click this Link for a step-by-step guide on how to Clean your Purello® Air Purifier.