Privacy Policy

Who are we?

‘We’, ‘us’ and ‘our’ refers to RAIN AIR CORPORATION PTY LTD ACN: 629 142 285 T/AS RITELLO AUSTRALIA and our related businesses.

Our commitment to protect your privacy

We understand how important it is to protect your personal information. This document sets out our commitment in respect of the personal information (including credit-related information) we hold about you and what we do with that information.

We recognise that any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.

Our commitment in respect of personal information is to abide by the Australian Privacy Principles (APPs) and Part IIIA of the Privacy Act, the Privacy (Credit Reporting) Code 2014 and any other relevant law.

Personal information

When we refer to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit-related information.

Why and how we collect your personal information

We collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications. We always give you the option of electing not to receive these communications in the future. You can unsubscribe by telephoning us on  1800 796 746 or by writing to us at ritello.au@gmail.com and we will no longer send this information to you.

Where reasonable and practical we will collect your personal information directly from you. We may also collect your personal information from finance brokers and other people such as accountants and lawyers.

How do we hold and protect your information?

We strive to maintain the relevance, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. We hold the information we collect from you in both electronic and hard copy form and take all reasonable care to protect your information from misuse, loss, unauthorised access, modification or disclosure.

All our staff are required by the terms of their employment to maintain the confidentiality of customer information. Access to your information is restricted to those employees whose job requires that information. Access to our premises and computer systems is restricted through locks, password protection, internet firewalls and routers.

We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.

Do we disclose your personal information to anyone?

We may disclose your personal information:

• to intermediaries in relation to your finance requirements;
• to associated businesses that may want to market products to you;
• to companies that provide information and infrastructure systems to us;
• to anybody who represents you, such as finance brokers, lawyers, and accountants;
• to anyone, where you have provided us consent;
• where we are authorised to do so by law, such as under the Anti-Money or Laundering and Counter Terrorism Financing Act 2006 (Cth); or
• to investors, agents or advisers, or any entity that has an interest in your finance or our business; organisations that provide products or services used or marketed by us; or
• to your employer, referees or identity verification services.

Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:

• the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or you have consented to us making the disclosure.
• We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia.

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Using government identifiers

If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than authorised by law. We will never use a government identifier in order to identify you.

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Business without identifying you

In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.

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Sensitive information

We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.

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How safe and secure is your personal information that we hold?

We will take a range of measures and reasonable steps to protect your personal information. Your personal information will always be stored in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

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What happens if you want to complain?

At Ritello Australia, we value our customers. We will always aim to be fair and responsive. If you have concerns about whether we have complied with the Privacy Consent or this Privacy Policy and would like to make a complaint you have the right to expect that we will handle it in a friendly and professional manner. When we receive a complaint, we look on it as valuable feedback that may help us improve the services we offer and to ensure your needs are met in a timely and appropriate manner. If you wish to complain, at any time, about the handling, use or disclosure of your personal information please contact our Privacy Officer email at enquiries@ritello.au or by telephone. Your complaint will be considered through our internal complaints resolution process and we will try to respond with a decision within 30 days of you making the complaint.

If you are dissatisfied with the response of our complaints officer you may make a complaint to the Privacy Commissioner which can be contacted on either www.oaic.gov.au or 1300 363 992.

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Changes to this Privacy Policy

We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices.

As a consequence, we may amend this Policy from time to time to comply with new laws or codes of practice that may be implemented. We may also change this Policy to include any new products or services that we may provide from time to time. We will post any changes to this Policy on our website.

You may request this policy in an alternative form by telephoning us on 1300 83 4141 or by writing to us at PO Box 7795 Cloisters Square WA 6850.

This Privacy Policy came into operation on 1 Jan 2024.

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Further information

You may request further information about the way we manage your personal or credit-related information by contacting us.

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